{"id":4655,"date":"2025-07-17T02:06:20","date_gmt":"2025-07-17T02:06:20","guid":{"rendered":"https:\/\/unibol.com.co\/pqrs\/"},"modified":"2026-03-06T21:36:34","modified_gmt":"2026-03-06T21:36:34","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/unibol.com.co\/en\/pqrs\/","title":{"rendered":"Pqrs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4655\" class=\"elementor elementor-4655 elementor-2849\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3d457 e-flex e-con-boxed e-con e-parent\" data-id=\"b3d457\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-147aacad e-con-full e-flex e-con e-child\" data-id=\"147aacad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-231f9d91 elementor-widget elementor-widget-heading\" data-id=\"231f9d91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">PQRS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f66407b elementor-widget elementor-widget-text-editor\" data-id=\"6f66407b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please fill out the required form completely.<\/p><p>We remind you that any feedback received becomes an opportunity to improve our products and operations, it is a pleasure for us to meet your expectations as we work daily to provide you with quality products.<\/p><p><span style=\"color: #163e2b;\"><strong>Thank you for choosing us, our mission is to make the best paper!<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14998835 e-con-full e-flex e-con e-child\" data-id=\"14998835\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb3f1e9 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"bb3f1e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4655\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"bb3f1e9\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"PQRS | Customer service and request management | Unibol\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"4655\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_79d3a97 elementor-col-100\">\n\t\t\t\t\t<h2 class=\"form-subtitle\">Contact information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombres elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombres\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFull name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombres]\" id=\"form-field-nombres\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Full name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-tel elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tel\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tContact number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[tel]\" id=\"form-field-tel\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Contact number\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_d760cd0 elementor-col-100\">\n\t\t\t\t\t<h2 class=\"form-subtitle\">Customer information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-empresa elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-empresa\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[empresa]\" id=\"form-field-empresa\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Company\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tipoDoc elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipoDoc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tType of document\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tipoDoc]\" id=\"form-field-tipoDoc\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Type of document<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"cc\">C.C<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ti\"> T.I<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-telefono elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDocument number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Document number\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_972366d elementor-col-100\">\n\t\t\t\t\t<h2 class=\"form-subtitle\">Additional details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tipoPQRS elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipoPQRS\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tType of PQRS\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tipoPQRS]\" id=\"form-field-tipoPQRS\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Type of PQRS*<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Petition\">Petition<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Complaint\">Complaint<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Claim\">Claim<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Suggestion\">Suggestion<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-numFact elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-numFact\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tInvoice number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[numFact]\" id=\"form-field-numFact\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Invoice number\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-lote elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-lote\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLot\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[lote]\" id=\"form-field-lote\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Lot\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-cantProd elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-cantProd\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tQuantity of nonconforming product\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[cantProd]\" id=\"form-field-cantProd\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Quantity of nonconforming product\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-areasLab elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-areasLab\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescription of the PQRS\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[areasLab]\" id=\"form-field-areasLab\" rows=\"4\" placeholder=\"Description of the PQRS\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-file_upload elementor-field-group elementor-column elementor-field-group-curriculum elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-curriculum\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tInvoice\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-dragandrophandler-container\">\r\n\t\t\t<div class=\"elementor-dragandrophandler\" data-type=\"pdf, docx, doc, png, jpg, webp\" data-size=\"2\" data-max=\"1\">\r\n\t\t\t\t<div class=\"elementor-dragandrophandler-inner\">\r\n\t\t\t\t\t<div class=\"elementor-text-drop\">Arrastra tu factura aqu\u00ed<\/div>\r\n\t\t\t\t\t<div class=\"elementor-text-or\">o<\/div>\r\n\t\t\t\t\t<div class=\"elementor-text-browser\"><a style=\"padding:10px 24px 10px 24px !important; border-width:0px 0px 0px 0px !important; border-radius:5px 5px 5px 5px !important; color:#68A543!important; background:#6381E600!important; border-color:#6381E600!important; border-style:solid !important; \" href=\"#\">Elige tu archivo<\/a><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<input type=\"file\" class=\"input-uploads hidden\" multiple>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<input type=\"hidden\" name=\"form_fields[curriculum]\" id=\"form-field-curriculum\" class=\"elementor-field elementor-size-sm  elementor-upload-field-drap_drop\" required=\"required\">\r\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_fcf7d3f elementor-col-100\">\n\t\t\t\t\t<small class=\"file-disclaimer\">Accepts DOC, DOCX, PDF, PNG, JPG, WEBP - max. 2 MB each file<\/small>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-acceptance elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-acceptance\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAccept\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[acceptance]\" id=\"form-field-acceptance\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-acceptance\"><span>You accept Unibol's <a href=\"https:\/\/unibol.com.co\/en\/policy-for-the-treatment-of-personal-information\/\" target=\"_blank\">privacy policy<\/a>.<\/span><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect width=\"24\" height=\"24\" rx=\"12\" fill=\"white\"><\/rect><path d=\"M10.1992 15.6L13.7992 12L10.1992 8.39998\" stroke=\"black\" stroke-width=\"1.92\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send now<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PQRS Please fill out the required form completely. We remind you that any feedback received becomes an opportunity to improve our products and operations, it is a pleasure for us to meet your expectations as we work daily to provide you with quality products. Thank you for choosing us, our mission is to make the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4655","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/unibol.com.co\/en\/wp-json\/wp\/v2\/pages\/4655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unibol.com.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/unibol.com.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/unibol.com.co\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/unibol.com.co\/en\/wp-json\/wp\/v2\/comments?post=4655"}],"version-history":[{"count":13,"href":"https:\/\/unibol.com.co\/en\/wp-json\/wp\/v2\/pages\/4655\/revisions"}],"predecessor-version":[{"id":7586,"href":"https:\/\/unibol.com.co\/en\/wp-json\/wp\/v2\/pages\/4655\/revisions\/7586"}],"wp:attachment":[{"href":"https:\/\/unibol.com.co\/en\/wp-json\/wp\/v2\/media?parent=4655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}